Man with Van South Croydon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Croydon provides removal, transport and associated services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any removal, collection, delivery, loading, unloading, packing, unpacking, or related service provided by Man with Van South Croydon.
1.2 Vehicle means any van or other vehicle used to provide the Service.
1.3 Goods means any items, furniture, personal belongings, equipment, or property that we are asked to handle, transport or store as part of the Service.
1.4 You and Your mean the customer who books or uses the Service, including any person acting on their behalf.
1.5 We, Us and Our mean Man with Van South Croydon as the provider of the Service.
1.6 Contract means the agreement between you and us for the provision of the Service, consisting of these Terms and Conditions and the confirmed booking details.
2. Scope of Services
2.1 We provide man and van and small removals services, including local collections and deliveries, household moves, office moves, and related transport services within our general operating area.
2.2 We do not provide specialist removal services such as fine art, antiques, pianos, safes, hazardous substances, or any items requiring specialist equipment or licensing, unless expressly agreed in writing in advance.
2.3 We reserve the right to refuse to handle, load, transport or store any items which we reasonably believe may be unsafe, illegal, unhygienic, or otherwise unsuitable for transport in our vehicles.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, floors, parking, the nature and approximate quantity of the Goods, and any special requirements.
3.2 Any quotation we provide is based on the information you supply. If the information is incomplete or inaccurate, we may adjust our price or refuse to proceed with the job.
3.3 A booking is only confirmed when we have accepted your request for the Service, agreed a date and time, and you have accepted the price and any applicable terms, including any deposit requirement.
3.4 We may require a deposit at the time of booking. If a deposit is required, your booking is not confirmed until the deposit has been received by us.
3.5 You are responsible for checking that all booking details are correct, including dates, times, addresses, and the description of Goods and services required. Any changes must be communicated to us as soon as possible.
3.6 We will use reasonable efforts to accommodate requested changes, but we cannot guarantee availability for altered dates, times or scope of work. Changes may result in revised pricing.
4. Pricing and Payments
4.1 Our charges may be based on hourly rates, fixed price, or a combination of both, as specified at the time of booking.
4.2 Prices are provided on the assumption of normal access conditions, reasonable walking distances, and no unexpected difficulties such as long carries, poor access, narrow staircases, or restricted parking. Additional charges may apply if the actual conditions are more difficult than described.
4.3 Waiting time caused by delays outside our control, including but not limited to keys not being available, paperwork delays, or access not being ready, may be charged at our standard hourly rate.
4.4 Unless otherwise agreed, payment is due on completion of the Service on the same day. We may require payment in advance for some bookings or for new customers.
4.5 Payment methods will be confirmed at the time of booking. You are responsible for ensuring that payment can be made promptly when due.
4.6 If payment is not received when due, we may refuse to unload the Goods until payment is made, and we may charge reasonable storage or return fees. We also reserve the right to charge interest on overdue amounts at the statutory rate.
4.7 All prices are quoted on the basis of our standard operating hours. Work outside these hours, on weekends or on public holidays, may incur higher charges, which will be notified in advance where possible.
5. Cancellations and Amendments
5.1 You may cancel your booking by giving us notice. The amount of notice required and any applicable charges depend on how close to the scheduled date the cancellation is made.
5.2 If you cancel at least 72 hours before the scheduled start time, any deposit paid may be refunded or used as credit towards a future booking, at our discretion.
5.3 If you cancel within 72 hours but more than 24 hours before the scheduled start time, we reserve the right to retain some or all of any deposit to cover administrative and scheduling costs.
5.4 If you cancel within 24 hours of the scheduled start time, fail to be present at the agreed address at the agreed time, or are otherwise not ready for us to commence work, we may charge up to the full quoted amount to cover our costs.
5.5 If we need to cancel or reschedule due to unforeseen circumstances such as vehicle breakdown, staff illness, severe weather, or other events beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
6. Your Responsibilities
6.1 You must ensure that all Goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services. Fragile items should be clearly marked and suitably protected.
6.2 You are responsible for dismantling and reassembling furniture or equipment, unless otherwise agreed. If we agree to assist with dismantling or reassembly, this is done at your risk and may incur additional charges.
6.3 You must ensure that we have suitable and safe access to the premises, including clear walkways, adequate lighting, and any necessary permissions or permits for parking or loading.
6.4 You are responsible for obtaining and paying for any parking permits, visitor parking authorisations, or necessary permissions from building management or local authorities. Any parking fines or penalties incurred as a result of insufficient or incorrect permissions may be charged to you.
6.5 You must not ask our staff to lift or carry any item that they reasonably consider unsafe or beyond their physical capability.
6.6 It is your responsibility to check that nothing has been left behind at the collection address and that all Goods have been unloaded at the delivery address. We are not responsible for items left in property or in our Vehicle unless agreed and documented.
7. Items We Do Not Carry
7.1 We do not transport hazardous, illegal, or dangerous goods, including but not limited to explosives, flammable liquids, gas cylinders, firearms, ammunition, toxic chemicals, asbestos, or any items prohibited by law.
7.2 We do not transport perishable goods, live animals, or plants unless expressly agreed in advance and suitably prepared by you for transport.
7.3 If such prohibited items are handed to us without our knowledge, we will not be liable for any loss, damage or delay arising in connection with them, and you will be responsible for any fines, claims, or losses incurred as a result.
8. Waste and Disposal Regulations
8.1 We are a removal and transport service, not a licensed waste carrier unless expressly stated. We do not operate as a general rubbish clearance or waste disposal service.
8.2 We will not remove or dispose of household waste, builders waste, garden waste, or any other refuse unless this has been specifically agreed in advance and is compliant with applicable waste regulations.
8.3 You are responsible for ensuring that any items presented to us for disposal are lawful to dispose of and that you have the right to authorise their removal.
8.4 Where we agree to take items for disposal, we will do so in accordance with relevant legislation and at approved sites. Additional charges may apply, including tipping fees, handling charges, and any applicable environmental levies.
8.5 We reserve the right to refuse to remove any items that we reasonably suspect may be hazardous, contaminated, or otherwise not suitable for disposal via standard waste facilities.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the Service. However, our liability for loss or damage to Goods or property is subject to the limitations in this section.
9.2 You are encouraged to arrange appropriate insurance cover for your Goods during transit and handling. Our charges do not include comprehensive insurance for your Goods unless expressly stated.
9.3 We will not be liable for any loss or damage arising from inherent defects, pre-existing damage, poor construction, natural deterioration, or inadequate packing carried out by you or a third party.
9.4 We will not be liable for damage to furniture or items that need to be dismantled or reassembled, or which are moved contrary to the manufacturer’s recommendations, unless such damage is caused by our negligence.
9.5 We will not be liable for loss or damage to cash, jewellery, watches, precious metals, documents, electronic data, or items of special value, and such items should not be included with your Goods. If you choose to include them, this is entirely at your own risk.
9.6 Our liability for loss of or damage to Goods, whether in contract, tort or otherwise, shall be limited to a reasonable cost of repair or replacement, taking into account age, condition and depreciation, and up to a maximum aggregate amount per job as notified to you prior to commencement of the Service.
9.7 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or emotional distress, arising out of or in connection with the Service.
9.8 We will not be liable for any delay or failure to perform the Service due to events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, road closures, mechanical breakdown, strikes, or acts of third parties.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods or property must be reported to us as soon as reasonably possible, ideally before our staff leave the delivery address.
10.2 Any claim for loss or damage must be made in writing within 7 days of the date of the Service, providing full details and, where possible, photographs and supporting evidence. Claims made outside this period may not be accepted.
10.3 We will investigate any properly notified claim and may request access to inspect the Goods or property. You must not dispose of or repair any allegedly damaged items before we have had a reasonable opportunity to inspect them, unless necessary for safety reasons.
10.4 We aim to resolve complaints promptly and fairly. Our decision on liability and any compensation will take into account the evidence provided and the limitations set out in these Terms and Conditions.
11. Access, Parking and Property Damage
11.1 You acknowledge that our Vehicles require suitable access for loading and unloading. If access is restricted or unsuitable, we may refuse to proceed or may proceed subject to additional charges.
11.2 While we will take reasonable care to avoid damage, we are not responsible for damage to driveways, pavements, grassed areas, or other surfaces that are unsuitable for the weight or size of our Vehicles, where you have requested or permitted us to park or load there.
11.3 You must protect floors, walls, and fixtures where necessary. We are not liable for superficial marks or scuffs to decorations, floors, or stairwells that occur as a result of normal handling of large or heavy items in confined spaces, unless caused by negligence.
12. Timekeeping
12.1 We will use reasonable efforts to arrive at the agreed time, but times are estimates and may be affected by traffic and other factors beyond our control.
12.2 We are not liable for any loss or expense you incur as a result of delays, provided we have used reasonable efforts to provide the Service.
12.3 If you book our Service on an hourly basis, charging begins from the agreed start time or from the actual arrival time if earlier, and continues until the completion of unloading or final agreed task, including any necessary travel between addresses.
13. Data Protection and Privacy
13.1 We will collect and use your personal information solely for the purposes of administering bookings, providing the Service, processing payments, and managing any queries or claims.
13.2 We will handle your information in accordance with applicable data protection laws in the United Kingdom and will not sell your data to third parties.
13.3 We may retain basic records of your booking and contact details for legal, accounting, and service history purposes for a reasonable period.
14. Termination
14.1 We may terminate or suspend the Contract at any time if you breach these Terms and Conditions, fail to make payment when due, provide misleading information, or behave in an abusive, threatening or unsafe manner towards our staff.
14.2 In the event of termination due to your breach, we may retain any deposit and charge for work already carried out, as well as reasonable costs and losses incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing. Any alternative terms proposed by you shall not apply unless expressly accepted by us.
16.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.
16.4 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
16.5 We reserve the right to update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force on the date you make your booking, a copy of which can be provided on request.
By making a booking with Man with Van South Croydon or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
